bet379 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how bet379 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access, register with, or use the bet379 website and all associated services available at bet379.net.

This Policy applies to all personal data processing activities conducted by bet379 in connection with the provision of its online casino, live dealer, sportsbook, and related services to players based in Pakistan and in any other jurisdiction where bet379 accepts registrations. It covers data collected through the bet379 website, any mobile-optimised interface, customer support communications, and payment processing interactions.

By registering a bet379 account, depositing funds, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy in its entirety and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, bet379 acts as the data controller in respect of the personal data it collects from Players. The data controller is the entity that determines the purposes and means of processing personal data.

bet379 operates under an internationally recognised gaming license, and all data processing activities are conducted in accordance with the data protection requirements imposed by that licensing jurisdiction and applicable international data protection standards.

All enquiries relating to data protection, privacy rights, or this Policy should be directed to the bet379 Data Protection contact, reachable via the support email address set out in Section 16 of this Policy.

bet379 collects personal data from Players across the following categories. We collect only what is necessary for the purposes described in this Policy:

bet379 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is used solely for that purpose.

bet379 collects personal data through the following means:

• Direct Collection: Data you provide when creating your bet379 account, completing KYC verification, initiating deposits or withdrawals, or contacting customer support.
• Automated Technical Collection: Data collected automatically by our Platform systems when you access bet379.net — including IP addresses, device identifiers, browser type, and session activity logs. This collection occurs on every visit regardless of whether you are logged in.
• Payment Processors: Transaction confirmation data received from JazzCash, EasyPaisa, and banking partners (HBL, UBL, Meezan Bank) when deposits or withdrawals are processed. bet379 does not store full payment credentials — only transaction reference data.
• Identity Verification Services: Where third-party KYC or identity verification services are used to validate identity documents, those services may provide confirmation data to bet379 in relation to the verification outcome.
• Cookies and Tracking Technologies: As described in Section 8, bet379 uses cookies and similar technologies to collect usage and preference data during Platform sessions.

bet379 processes personal data only where a valid legal basis exists for doing so. The legal bases on which bet379 relies are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions accepted by the Player at registration — including account management, payment processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements — including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification, and transaction record-keeping mandated by our licensing authority.
• Legitimate Interests: Processing carried out in the legitimate business interests of bet379 where those interests are not overridden by the Player's rights — including fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, and informed consent — principally in relation to marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

bet379 uses the personal data it collects from Pakistani players for the following specific purposes:

• Creating and managing your bet379 account, including login authentication and account settings management.
• Processing PKR deposits via JazzCash, EasyPaisa, and bank transfer, and processing PKR withdrawals to verified payment methods.
• Verifying your identity and age as required under our KYC obligations — confirming you are 21 or older and are who you claim to be.
• Providing access to all bet379 games and betting products, including PSL cricket betting, live casino tables via Astar Live, and slot games.
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• Providing customer support via live chat and email, and maintaining records of those interactions for quality assurance and dispute resolution purposes.
• Monitoring gaming activity to identify potential responsible gaming concerns and, where appropriate, proactively reaching out to Players who may benefit from responsible gaming tools.
• Sending transactional communications — deposit confirmations, withdrawal notifications, security alerts, and account-related system messages.
• Sending marketing communications — promotional offers, bonus alerts, and platform news — where you have provided explicit consent to receive such communications.
• Complying with all applicable legal, regulatory, and licensing obligations imposed on bet379 by its governing jurisdiction.

bet379 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients only to the extent strictly necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum transaction data required to process deposits and withdrawals. These entities process your data in accordance with their own privacy policies and applicable Pakistani financial regulations.
• Identity Verification Providers: Third-party KYC service providers may receive copies of identity documents submitted for verification. These providers are bound by strict confidentiality and data protection obligations.
• Game Software Providers: The software providers whose games are hosted on bet379 receive anonymised session and gameplay data for the purpose of technical support, fairness auditing, and game performance monitoring. No personally identifiable information is shared with game providers beyond what is technically required for session management.
• Regulatory Authorities: bet379 may be required to disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts of competent jurisdiction in response to lawful requests, court orders, or legal obligations.
• Fraud Prevention Services: Industry-standard fraud prevention and AML screening services may receive limited personal data for the purpose of cross-referencing against watch lists, sanctions lists, or known fraud patterns.

bet379 uses cookies and similar tracking technologies on its Platform. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses and are used solely for the purposes described below.

• Strictly Necessary Cookies: Required for core Platform functionality, including maintaining your login session, processing PKR transactions, and ensuring security features operate correctly. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymous information about how Players use bet379 — which pages are visited most, where errors occur, and how long sessions last. This data is used to improve Platform performance and the user experience for Pakistani players.
• Functional Cookies: Remember your preferences such as language settings and selected payment method to provide a more personalised experience on subsequent visits to bet379.
• Analytics Cookies: bet379 may use aggregated analytics to understand broad usage patterns across the Platform. This data is processed in aggregate and does not identify individual players.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may impair certain features of the bet379 Platform, including the ability to remain logged in across sessions.

bet379 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention standards:

• Active Account Data: Retained for the full duration of your bet379 account's active status, plus a minimum retention period of five (5) years following account closure to comply with AML and regulatory record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history in PKR, are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial regulatory requirements.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable to our licensing jurisdiction.
• Support Communications: Live chat transcripts and email exchanges with bet379 customer support are retained for a period of three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained indefinitely to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.

bet379 operates internationally and its data processing infrastructure may involve the transfer of personal data to servers or service providers located outside Pakistan. Such transfers occur in the following circumstances:

• Where Platform servers are hosted in the licensing jurisdiction or a third country offering appropriate data protection standards.
• Where international game software providers require session data to route gameplay correctly.
• Where identity verification or fraud prevention services operate from international data centres.

In all cases where personal data is transferred internationally, bet379 ensures that appropriate safeguards are in place to protect that data — including contractual data protection clauses with all international service providers and, where applicable, reliance on adequacy decisions or equivalent transfer mechanisms recognised by the relevant regulatory framework.

As a Player on bet379, you hold the following rights in relation to your personal data. bet379 will respond to all valid rights requests within 30 calendar days of receipt:

To exercise any of the above rights, contact bet379 support using the details in Section 16. We may need to verify your identity before processing a rights request. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

bet379 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• Transport Encryption: All data in transit between your device and bet379 is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This applies to the login page, account portal, and payment interfaces.
• Data at Rest Encryption: Sensitive personal data stored on bet379 servers — including identity documents and financial information — is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data by bet379 personnel is restricted on a strict need-to-know basis, with role-based access controls enforced and all access events logged for audit purposes.
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their bet379 accounts to provide an additional layer of protection against unauthorised login attempts.
• Security Audits: The bet379 Platform undergoes regular third-party security penetration testing and vulnerability assessments. Findings are remediated promptly in order of severity.
• Incident Response: bet379 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified in accordance with applicable legal requirements.

bet379 does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly restricted to adults aged 21 and above. We consider this not merely a regulatory requirement but a fundamental ethical obligation.

If you have reason to believe that a minor has registered a bet379 account or is accessing the Platform, please notify us immediately via the support contact in Section 16. We take all such reports seriously and investigate them as a priority matter.

bet379 may send you marketing communications about promotions, bonuses, new game launches, PSL betting specials, and other platform news — but only where you have provided explicit consent to receive such communications at the time of registration or through your account communication preferences.

You can opt out of marketing communications at any time through the following channels:

• Updating your communication preferences within your bet379 account settings.
• Using the unsubscribe link included in any marketing email sent by bet379.
• Contacting bet379 support and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional and security notifications, which are sent regardless of marketing preferences as they form part of the essential service provided under the Terms & Conditions.

bet379 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, data processing practices, or Platform functionality. When material changes are made, we will:

• Update the "Last Updated" date displayed at the top of this Policy.
• Notify registered Players via the email address on file, where the changes materially affect their rights or how their data is processed.
• Where required by applicable law, seek fresh consent for processing activities that represent a material change from what was previously consented to.

We encourage you to review this Privacy Policy periodically. Your continued use of bet379 following the posting of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should discontinue use of bet379 and may request account closure and data deletion in accordance with Section 11.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bet379 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 within the bet379 Platform after logging in. Identify your enquiry as a "Privacy Request" and you will be routed to the appropriate team.
• Email: [email protected] — For formal privacy rights requests, please include "Privacy Request" in the subject line of your message.
• Response Time: bet379 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days of receipt.
• Data Protection Queries: Queries specifically relating to data protection rights, lawful bases for processing, or requests to exercise the rights set out in Section 11 should be directed to the same support email address marked clearly as a data subject rights request.

Players based across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan — are served by the same unified support team with no regional distinctions in how privacy enquiries are handled or prioritised.